Buyer information

Postal Address

English Teachers Association (NSW)
PO Box 299
Leichhardt NSW 2040
AUSTRALIA

Street Address

56 Bland Street
Ashfield NSW 2131
AUSTRALIA
Telephone: (0011 61 02) 9572 6900
Fax: (0011 61 02) 9572 9534

ABN:52 445 734 791

Email

For administration inquiries:
Administration: admin@englishteacher.com.au

For curriculum and professional inquiries:
Executive Officer: evagold@englishteacher.com.au
Project Officer Student Days: janesherlock@englishteacher.com.au

Transactions

All transactions on this web site are processed in Australian Dollars (AUD).

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable as of 1 March 2011. Product prices are regularly updated as appropriate.

Shipping and Delivery Policy

Publications on this site are delivered online by download.

Customer Service Policy

The English Teachers Association NSW is committed to providing quality services. We endeavour to keep our web site up to date. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

We do not normally give refunds if you simply change your mind or make a wrong decision.

Please choose carefully and note our refund policy on Events purchased which does not allow refunds with cancellation after the closing date for bookings.

However, if you are unable to attend and inform the office before the event, you can choose between an exchange or credit. Where publications are faulty or have been incorrectly downloaded, you can choose between a refund, exchange or credit on return of item.

Privacy Policy

The English Teachers Association is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters and publications and to personalise your shopping experience with us; that is all.

The English Teachers Association uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from the English Teachers Association only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from English Teachers Association, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our office via email using admin@englishteacher.com.au.